Privacy Policy

VetConnect — veterinary practice management software — is operated in India by Zoa Zone Services Pvt Ltd, 376, G3, Road No 82, Film Nagar, Jubilee Hills, Hyderabad, Telangana 500096, India, and globally by Zoa Zone Services LLC, 1770 Grand Concourse 12A, Bronx, NY 10457, USA.

Contact: care@zoazoneservices.com • care@zoazoneservices.com.

• Account data: your name, clinic email address, phone number, password (stored only as a salted hash), clinic name, address, GST/tax identifiers and logo.
• Business records you enter: pet-owner contact details, pet details, appointment, medical, prescription, vaccination, billing and inventory records belonging to your clinic.
• Communications data: messages sent through the platform (chat, email, WhatsApp, SMS), reminders and delivery statuses.
• Usage & device data: IP address, browser type, pages visited and timestamps, used for security, abuse prevention and product analytics.

We process personal data to provide and support the software (accounts, records, reminders, billing), to secure the platform and prevent fraud or abuse, to communicate service updates and respond to support requests, and to comply with legal, tax and accounting obligations. Marketing communications are sent only with consent, and every bulk message carries an opt-out.

Subscription payments for Indian customers are processed securely by our payment partner, Cashfree Payments. Card numbers, UPI credentials, VPA details and bank credentials are collected and stored by Cashfree under its own PCI-DSS-compliant systems — we never store card, UPI or bank credentials on our servers. We receive only the minimum information needed to reconcile your subscription: a masked identifier, the amount, and the payment status.

We share data only with service providers that help us run the platform — our cloud hosting provider, payment gateway (Cashfree Payments), and messaging gateways (email, WhatsApp, SMS providers) that deliver reminders and campaigns on your clinic's behalf. Each processes data solely to deliver the service. We do not sell personal data. Data may be disclosed where required by law or valid legal process.

Data is encrypted in transit (TLS) and at rest. Access to clinic records is protected by role-based access control and row-level security so staff see only the records they are authorised to see. Payments are handled exclusively by the payment gateway; we never touch raw payment credentials.

We keep your clinic's records while your account is active and for as long as needed for legal, tax and accounting purposes after closure. If you request deletion of personal data and no legal retention requirement applies, we delete it within 30 days of verification. Backup copies are purged on the normal backup rotation.

Subject to applicable law (including the DPDP Act, 2023 for India), you may:

• access, correct, and export your personal data;
• withdraw consent for marketing communications (opt out in one click or from account settings);
• request erasure of personal data not subject to legal retention;
• nominate another individual to exercise your rights in specified circumstances (DPDP Act).

To exercise any right, email care@zoazoneservices.com — we respond within 48 hours and act within 15 days where feasible.

VetConnect is a business tool for veterinary clinics and is not directed at children. Pet and clinical records entered by clinics are the clinic's business data; clinics remain the controller of their clients' personal information collected through their use of the platform.

If you have a concern about how your data is handled, contact our Grievance Officer:

We may update this Policy to reflect product or legal changes. The "Last updated" date above always shows the current version; material changes are notified to account holders by email.